Everyone on my team starts with 100% of my trust.
Day one, no probation. What closes that door for me usually isn't a big lie. It's the things that quietly poison a team.
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Customers don't leave over price
"Price" is the most common reason service customers give for leaving. In my experience, it's rarely the real one.
My first boss wouldn't let me talk to a customer for six months.
Before I sold a single elevator, I spent six months as an installer's helper. It taught me the most important thing I know about this business. In 2009 I was hired to sell elevators in Bogotá. I had a degree, a tie, and a lot of confidence. What